Terms & Conditions

Order Fulfillment and Product Storage

If we have the product in stock your order will be fulfilled or dispatched on the same day. If it is a backorder than we will inform you and your order will be fulfilled the next day. Please take into account that chocoalate products require special storing conditions in dry and cool place at 15-25c degrees. The chocolate products with fillings have a shelf life of one month while the solid chocolate products have a shelf life of one year starting from the production date.

Payment

In Yerevan you can pay in cash upon delivery of your order. We also accept card payments and wire transfers to our bank account. Please note that if you pay by a wire transfer your order will be fulfilled once your payment is cleared by our bank.

Delivery

We hand deliver by courier in Yerevan at flat rate of 500 AMD. Delivery outside of Yerevan is done by post at flat rate of 2000 AMD which includes a special thermal packaging for preserving the freshens of the product.

We also deliver to the EU countries, USA, Canada and Russian Federation. Registered international mail service costs 4500 for a package weighing less than 500 grams. Packages weighing 500-2000 grams will be shipped for 8300 AMD.

Returns and Refunds

We accept returns for hand delivered orders. If for any reason your are not completely satfisfied with your order you can return the package by only paying the courier for the attempted delivery.

We can issue refunds for mail orders that are returned within 3 weeks after delivery.

Personal Data

To complete your order we need to know your first name, last name, email, phone number, billing and shipping addresses. This information is solely used to fulfill your order. We do not collect or store credit card information. Credit card payment processing is done by our partner financial insititution.